FAQ

PAYMENT
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. We also accept E-Checks through PayPal, but do not ship your order until your payment has cleared. We do not accept cash, checks, or money orders.

We are PayPal Verified. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to purchase from this store, although, if you already have a PayPal account it does speed up the process when you use it.

Official PayPal Seal

SHIPPING AND DELIVERY
Orders may not be picked up from any of our Retail Locations or Warehouse.

We ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. Your item is normally marked as "gift" to help avoid extra fees.
**日本のお客様、名前と住所はローマ字でおねがいします。

Shipping costs vary on your country and the size of your order. To determine your shipping costs, add your items to your cart, select your country, then press the "Update Total" button.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Free shipping and handling for orders shipped to Hawaii addresses only. Must use code at check out to apply free shipping to Hawaii-addressed order. Customers are fully responsible for applying code at check out. Will not be able to apply code after order has been placed; shipping and handling costs will not be refunded.
**Hawaii Free Shipping Code invalid for orders shipping outside of Hawaii. Shipping and handling costs will be applied accordingly to any addresses shipping outside of Hawaii; orders will not be processed until proper shipping and handling costs are paid in full. To prevent fraud or abuse, we reserve the right to discontinue or modify this offer or cancel any order.
**ハワイ無料のシッピングコードはハワイ中の受賞だけです。コード使えません。

Standard shipping for orders in the U.S. are shipped via USPS Priority Mail. International orders are shipped via USPS First Class International Mail.
Tracking information is automatically sent to the email used with your PayPal account after your order has been processed for mailing. Updates on package destination is available through the USPS site and is limited to the information provided by USPS.
*Please note: Tracking information for International orders may be limited once the package has left the country (U.S.) as couriers may vary.

For U.S. Orders: Please allow us 2-4 business days for order processing and verification, and an additional 5-10 business days for delivery.
For International Orders: Please allow up to 3-5 weeks for your order to arrive, depending on the destination and customs processing.
*Business days do not include Saturdays, Sundays or holidays.
*Please note: There may occassionally be delays with your order during special releases, clearance sales, and other promotions.

Customers are fully responsible for inputting correct Shipping Address information before submitting orders.
**日本のお客様、名前と住所はローマ字でおねがいします。

We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Please be sure that your PayPal account information is current. We do not offer signature confirmation. We are not responsible for any lost, stolen, or damaged shipments.

Customers are responsible for additional shipping costs for any returned orders for corrected addresses.

RETURNS AND EXCHANGES
We do not handle or accept merchandise purchased from our Retail Locations. Additionally, items purchased form our Online Shop may not be returned or exchanged in any of our Retail Locations.

All sale items, discounted and promotional merchandise, including mystery boxes/fukubukro and sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged. We do not honor price adjustments or price matching.

Accessories, bags, skate decks, and footwear are FINAL SALE.

Returns and Exchanges are accepted within 10 days of delivery. Items must be unworn/unused condition with tags attached. Please contact us through our Contact page for all order and return inquiries. Please provide your "reason for return/exchange" and order information - Full Name, Email used for Order, Order Number (i.e. ABCD-123456) - so we can assist you accordingly.
We will not accept any returned merchandise without prior written communication; orders sent back without prior communication will not be processed for return or exchange and will be at the customer's expense.
Customers are responsible for any and all return shipping costs. All shipping costs are non-refundable, along with any fees that PayPal may apply. Please include a copy of the packing slip that was sent with your original purchase when returning your item.

If a product is defective, it may be replaced with a new product (if the item is still in stock and available) at no additional cost.

Orders cannot be modified or canceled once it has been processed.

DROPS, RESTOCK AND SOLD OUT ITEMS
Quantities are limited on our releases. We do not usually restock or reorder any of our products. Once the product is listed as "Unavailable" or "Sold Out", inventory is no longer available for purchase on that item.

We regularly have drops every Wednesday and Friday and some Saturdays; launch times are usually 8AM or Midnight, Hawaii time.

To keep up-to-date with our releases, follow our instagram (@in4mation_) or visit our online shop for previews (shop.in4mants.com).

ADDITIONAL QUESTIONS AND INQUIRIES
If you have further questions, please contact us through our Contact page.
For inquiries regarding an order, please be sure to provide your order information - Full Name, Email used for Order, Order Number (i.e. ABCD-123456) - so we can assist you accordingly.
**注文に問題があるときは直接当社にご連絡してくださいContact page.

In4mation Shop OnlineFAQ